Delete your account

Option 1 — delete it in the app (recommended)

1. Open the Asanko Connect app and sign in.
2. Go to Profile → Settings → Account → Delete Account.
3. Read the confirmation screen and confirm the request.

Your account is deactivated immediately and you are signed out on every device.

Option 2 — request it by email

If you cannot sign in, email oc@asanko.com with the subject “Account deletion request” and include your full name, staff ID and the phone number registered on the app. We verify your identity with Asanko before acting on the request, and we confirm by email once it is complete.

How long it takes

Your account is deactivated as soon as the request is confirmed. Deletion from our live systems completes within 30 days, and encrypted backups are cycled out within 90 days.

What is deleted

• Your profile: name, staff ID reference, phone number, job title, department and profile photo
• Your posts, comments, replies and reactions
• Photos, videos and files you uploaded
• Pages, groups and events you created, or your membership of them
• Your direct and group chat messages
• Your authentication record (Firebase UID) and push notification tokens
• Your notification and app preferences

What may be retained, and why

• Content that a moderator removed, together with the moderation record (reporter, reason, action, moderator and time) where it is needed for HR, disciplinary, safety or legal purposes
• Copies of your content that other users have quoted, downloaded or exported before deletion
• Security and access logs kept for a limited period for fraud, security and audit purposes
• Aggregated, de-identified analytics and crash data that can no longer identify you
• Records Asanko must keep by law, and your employment records — these are held outside Asanko Connect and are not affected by this request

Where retention is required, we keep the minimum needed and de-identify it wherever possible.